Multi Product Logon Version - 24.12

Clarivate Login Help

Customer Support:
If you have any questions or problems, please do not hesitate to contact your local support team.
Please generate a support case at https://support.clarivate.com/s/.
If you wish to call your local support team, the numbers are listed here: https://clarivate.com/contact-us/support/.

You will need to obtain a User ID and Password pair from your site administrator. When you login, you will go directly to Clarivate Web of Knowledge.

What is a User ID?
A User ID is a unique word or group of letters/numbers that can be any combination of alphanumeric characters. User IDs are case sensitive. Remember to keep both your User ID and Password in a secure, yet readily accessible, location for reference.

for assistance.

Password
Passwords must be a minimum of 8 alphanumeric characters (no spaces) and contain:

• at least 1 numeral: 0 - 9
• at least 1 alpha character, case-sensitive
• at least 1 symbol: ! @ # $ % ^ * ( ) ~ `{ } [ ] | \ 
  

Example: 1sun%moon

Passwords are case-sensitive. The password cannot be the same as your username or the same as your previous 4 passwords.

Remember to keep both your User ID and Password in a secure, yet readily accessible, location for reference.

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You can change your User ID and/or Password at any time. Changes are effective immediately, and there is no limit to the number of times they can be changed.
Note: This option is not meant to replace lost or forgotten User IDs and Passwords.

To change your User ID and/or Password:

1. From the Clarivate Login Home page, select Change User ID/Password. The Change User ID/Password page appears.
2. Complete steps #1 and #2, by entering your CURRENT User ID and CURRENT Password.
3. To change your User ID: Enter a NEW User ID in the appropriate text box. Reenter the same information in the next text box for confirmation.
4. To change your Password: Enter a NEW Password in the appropriate text box (follow the password rules). Reenter the same information in the next text box for confirmation.
5. When all changes have been entered, select Submit. (Selecting Clear will remove the information entered in all the User ID and Password areas.) A confirmation page is displayed.
   

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Current User ID
Enter your current User ID.

New User ID
Enter a new User ID. User IDs can be any combination of alphanumeric characters. Remember to keep both your User ID and Password in a secure, yet readily accessible, location for reference.

Current Password
Enter your current Password.

New Password
Enter a new Password (follow the password rules). Remember to keep both your User ID and Password in a secure, yet readily accessible location for reference.

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